Contributing author Christopher Engledowl is an Assistant Professor of Mathematics Education and Quantitative Research Methods at New Mexico State University.
The world is currently experiencing unprecedented forced movement from face-to-face interaction to a completely virtual form of interaction. Higher education institutions have quickly made sweeping policy decisions that have, overnight, overhauled the classroom learning environment. These decisions have resulted in many people questioning the kinds of quality that can be expected—especially from instructors who have never taught an online course Simultaneously, many organizations have expanded the capacity of their digital platforms to accommodate the insurgence of people making use of their products for teaching and learning.
For instance, Discord—an application with free voice and text chat originally designed for gamers to interact in real time with one another, read more here—recently increased the capacity for live streaming for up to 50 people for the sole purpose of making it more amenable to online instruction. They also published a blog post about how to use Discord for instructional purposes, including a special pre-organized setup to help streamline the interface for new users.
Just as many others have recently experienced, my institution has recently dictated the movement of face-to-face courses to an online setting in order to practice social distancing and follow government recommendations designed to slow the spread of COVID-19. I am currently in the process of transitioning my face-to-face courses to online format, and I am making use of Discord. In this article, I will showcase how I made use of Discord in a prior online course, what I observed about student interactions, and what students reported about their experiences. I believe Discord can be an effective, and easy to implement, tool for creating quality discourse.
Some Context: Advanced Statistics in College of Education
In the Summer of 2019, I taught a required doctoral level course for an online-only program in a College of Education called Advanced Statistics. This course is comparable to a typical undergraduate level introductory course in statistics. In the pre-requisite course, students are exposed to basic descriptive statistics and visualizations, leading up to a two-sample t-test. Advanced Statistics extends this learning to include ANOVA, ANCOVA, and simple linear regression. The student population ranges in age from 25 to 50, whose only experience with statistics is the prerequisite course, where I have had students tell me that they had never seen a boxplot before! The course is application-based and ends with a small-scale project where students explore their own research question using either their own data, or data from the 2012 PISA—which is used throughout the course.
Because it was an online course, in addition to including the kinds of instructor presence and interaction that have been discussed by John Haubrick on this blog, I also was asking myself: How do I emulate the important student-to-student interaction that would occur in a synchronous, face-to-face setting, as suggested by the Guidelines for Assessment and Instruction in Statistics Education (GAISE) College Report?
Using Discord to Promote Quality Interaction
What is Discord?
Discord is an application designed with both text and voice chat “channels” within a “server.” The server is the larger space that only invited members can interact within, and it is composed of channels where members chat. Discord text chat channels are free-flowing chat streams. This was highly appealing to me because threaded comments can have the side-effect of conversations only existing in small groups, without ever making their way into the larger classroom discussion. Moreover, because Discord has integrated tagging (using the @ symbol), it makes it easy for everyone to see who is having side conversations, while also allowing others to enter into that same conversation—thus promoting them to the whole group level.
How Can it Promote Discussion?
In the Advanced Statistics course, because the majority of students were teachers and administrators in K–12 schools, this course was managed largely asynchronously. I used Discord as the central place for managing the classroom environment. I regularly posted links to videos on my YouTube Channel and I also posted announcements for the few times I conducted livestreams using a free application called Twitch. Thus, Discord was used for nearly all student-student and student-instructor interaction. To encourage students to get to know one another more, and make discussions feel more authentic, I set up a #general chat channel for them to discuss anything they wanted to, where I would not be monitoring unless I was tagged. I also created a #current-music-jam and #current-reading-interest channel. Many students made use of these channels at different points, and I also shared my own reading and music interests.
The course-specific channels I created to align with course learning goals were #roller-coaster-tycoon (to discuss assignments related to this dataset), #spss-discussion, #research-interests, and #p-values. Channels are very easy to add at a moment’s notice, but these seem to have sufficed for the course and were meant to work toward the GAISE recommendations to “foster active learning” and to “use technology to explore concepts and analyze data” (p. 3). It also supported students as we worked toward the GAISE goals regarding the investigative process, understanding statistical models, and understanding inference (p. 6). Discord supported these goals by providing a space where students could engage in productive discourse with one another to deepen their knowledge. For instance, as can be seen in the two screenshots below, students frequently inserted screenshots of output they were trying to make sense of in order to crowd source whether their interpretations were correct. I largely stayed out of these conversations, and found that many students would enter into the conversations, resulting in dialogic interactions that everyone learned from. Sometimes these conversations would head in an unproductive direction, but because I could see the entire conversation—unlike if it was occurring outside of class or in a group discussion in a face-to-face class where it might be difficult to hear what occurred—I could point directly back to the conversation using tagging—or even just tagging @everyone—or a screenshot and help steer students in a productive direction. This cannot be overstated: Being able to see entire conversations in this way is an incredible advantage over face-to-face discussions. It allows, in a sense, an omniscient perspective—one that everyone in the entire class also enjoys the benefits of.
How Can it Improve Instruction?
On the administrative side of teaching, to encourage participation, I evaluated both the quantity and quality of contributions using a simple rubric. Searching for a student’s username produces a list of every contribution they have made, along with a timestamp and the place in the chat stream where the comment was made—faded in the background. You can also filter contributions by channel. To see the contributions in the context of where they occurred in the chat, a simple click on the background reveals them. This process was very efficient, taking about 2-3 minutes per student.
What Did Students Say About Discord?
In an anonymous poll, I asked students: How useful did you find Discord? On a scale of 1 (Not At All) to 5 (Very Useful), 54% rated it a 5 and 23% rated it a 4. No one rated it below a 3. A follow up item asked students what they liked about Discord, and many responses were things like, “it is very interactive and we’re free to ask any questions we need at any given time” and “nice interactions that you could follow.” When asked what they did not like about Discord, students described issues that would exist even if the courses were face-to-face (e.g., “I couldn’t work ahead because I had to be involved in discussions”). Other responses were simple complaints (e.g., “Another platform”).
Perhaps even more revealing were the comments students gave when asked to compare ways of interacting in the Canvas learning management platform vs. Discord. Many responses included statements such as “Discord is best for discussion in real time” or “Discord seemed easier to follow than discussions on Canvas (and I teach online using Canvas)….seems less formal and more able to operate like a texting stream.” I will leave with this last revealing comment. When discussion turns into “I’ll do it just for the grade,” we have lost a major opportunity to promote deep learning through social interaction:
Discord is best for discussion in real time. Canvas is ok, more for turning in work and such—Posting discussion board responses and getting feedback, it is more assignment based.